Writing Professional E-mails (distance learning)

Find out how e-mail affects your working relationships. Learn how to write clear and engaging messages, and adapt your tone to each recipient. Dive into new technologies with generative AI to automate and personalise your emails.

At the end of the course, participants will be able to:

• Master the specifics of e-mail communication

• Improve the way they write emails so that they are better read and understood

• Adapt their writing style to e-mail communication according to the recipient

• Understanding the challenges of e-mail communication

  •  The impact of e-mail on working relationships

  •  Speed and immediacy: the specifics of e-mail communication

  •  Diversity of contacts

  •  Consequences linked to the volume processed

  •  Choosing e-mail as a means of communication (as opposed to letters or the telephone)

• Writing e-mails

  • Constructing short, readable sentences: using precise vocabulary

  • Identifying your objective

  • Structuring your information

  •  The importance of the subject line: arousing the reader’s interest

  • Writing brief, relevant responses: finding the right tone

• Integrating generative AI to improve the clarity and impact of your emails and automate your emails

  •  Use AI to quickly generate drafts and offer suggestions adapted to each context

  • Take advantage of AI technologies to automate and personalise your professional writing

All audiences

• Presentation

• Writing e-mails

• Analysis of e-mails

• Interactive exercises